TERMS AND CONDITIONS

We encourage prospective clients to read Training Flex Management Consulting’s terms and conditions, before any purchases.

Definitions

  • The “Company”, “MAVENSIDE SERVICES”, “We”, “Us”, “Our” – this refers to The MAVENSIDE SERVICES.
  • “Client”, “Your”, “You” – this refers to the individual or business purchasing from MAVENSIDE SERVICES that intends to attend a training event.
  • “Booker” – this refers to the person making the booking with MAVENSIDE SERVICES , on behalf of a client attending the course.
  • “The Website” – this refers to the www.maven-side.com.
  • “Terms and Conditions” – this refers to the terms of usage and conditions under which all purchases are pursued and the website is utilized.
  • “Booking Form” – this is an agreement between MAVENSIDE SERVICES and its clients, concerning prospective delivery of services.
  • “Joining Instructions” – this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.
  • “Working Days” – this refers to days between Saturday and Friday, excluding Holidays.

Prices

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and the training industry.
  • The published prices exclude VAT. Clients and Companies must pay MAVENSIDE SERVICES any VAT that is chargeable on services that are provided; MAVENSIDE SERVICES will list the correct VAT amount on the invoice – as required by statute.
  • All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.
  • The published prices do not include any travel, accommodation, or living expenses that the client may incur in attending unless specifically mentioned on the Booking Form.
  • VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For E-learning courses, VAT will be charged concerning the place of supply and the relevant tax legislation in the country of consumption.
  • If a third party vendor, certification body, or service provider alters their examination fee or material cost, MAVENSIDE SERVICES reserves the right to adjust the relevant training course prices to reflect such alterations.
  • Training event prices listed on correspondence, brochures, leaflets, and materials belonging to MAVENSIDE SERVICES are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute part of a legal agreement.

Payments

  • The course fee(s), including VAT, are payable in full immediately upon receipt of the invoice.
  • Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
  • Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the Client will adhere to MAVENSIDE SERVICES’s terms and conditions, irrespective of a booking form having been signed.
  • It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

Cancellations

  • Cancellations made by MAVENSIDE SERVICES
    • MAVENSIDE SERVICES reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond MAVENSIDE SERVICES’s control, such as trainer illness or low attendance. Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is canceled, MAVENSIDE SERVICES will either re-allocate Clients on to future training events with the Client’s consent, offer Virtual training events, or offer a full refund of the pre-paid course fee.
  • Client Cancellations
    • Except for instances provided under Clause “Cancellations”, “Cancellations made by MAVENSIDE SERVICES”, the following cancellation fees will be imposed on all bookings, dependent on the number of days’ notice provided to MAVENSIDE SERVICES. If you need to make a cancellation, please notify Training Flex Management Consulting in writing to the following address – booking@maven-side.com.
    • All cancellation and rescheduling fees are due immediately via debit or credit card.
      • All cancellations made between 0-30 days before the course start date, are subject to a 50% cancellation fee, based upon the full course fee (+VAT), which must be paid in full upon cancellation.
      • All cancellations that are made between 31-40 days before the course start date, are subject to a 30% cancellation fee, based upon the full course fee (+VAT), which must be paid in full upon cancellation.
      • All cancellations that are made between 41-50 days before the course start date, are subject to a 15% fee, based upon the full course fee (+VAT), which must be paid in full upon cancellation.

Payments

  • The course fee(s), including VAT, are payable in full immediately upon receipt of the invoice.
  • Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
  • Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the Client will adhere to MAVENSIDE SERVICES’s terms and conditions, irrespective of a booking form having been signed.
  • It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

Re-scheduling courses

  • Re-scheduling courses with less than 30 days notice before the course start date, will result in a 30% charge of the full value of the course booked, in addition to VAT.
  • Re-scheduling courses or exams between 31-40 days before the course start date, will result in a 15% charge of the full value of the course booked, in addition to VAT.
  • Re-scheduling courses or exams between 41-50 days before the course or exam start date, will result in a 5% charge of the full value of the original booking, in addition to VAT.

Refunds

  • When a refund is issued to the Client by MAVENSIDE SERVICES, the refund may take up to a maximum of 10 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
  • MAVENSIDE SERVICES will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
  • Course examination vouchers are non-refundable.

Changes to Courses

  • MAVENSIDE SERVICES reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. MAVENSIDE SERVICES reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. MAVENSIDE SERVICES will use all reasonable endeavors to avoid changes of this nature. For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low course attendance), every endeavor will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training program; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.
  • Contents of course timetables are intended for general guidance only and serve as an advisory purpose only. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of MAVENSIDE SERVICES.
  • The course information, including the course, date, and venue, pre-coursework, maps, and directions, will be advised upon the receipt of payment, in the form of joining instructions. MAVENSIDE SERVICES reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. MAVENSIDE SERVICES cannot be held liable for out of pocket expenses due to cancellations or alterations to the course venue that is out of our control.
  • For all Residential training courses, we will make best endeavors to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance.

Non-Attendance

  • Non-attendance of any course for any reason whatsoever is deemed to be a cancellation without notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g. Business Analysis Diploma, ITIL® Expert, TOGAF® Certification, Six/Lean Six Sigma Black Belt, etc. Part attendance of a Course is when a Client does not continue to the full course completion. In this situation the Client will not be entitled to any refund for courses or part of courses that were not attended, this will be deemed as non-attendance.

Course Suitability

  • The booker accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the clients attending. MAVENSIDE SERVICES’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Client’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be willfully misleading.

Booking on behalf of the Client

  • In all cases, the booker must bring these terms and conditions to the attention of Clients attending the event, if booking on their behalf. It is the booker’s responsibility to ensure that the Clients receive all the relevant information including the joining instructions, course and venue updates and that they meet the eligibility and published prerequisite requirements.

Onsite Training on a Client Specified Site

  • It is the Client’s responsibility to provide all facilities, equipment, and setup required for the trainer to deliver the training. Training Flex Management Consulting reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment, or conditions are unsuitable

E-Learning, Online Learning

  • Course enrolment, fees, and log-in credentials are strictly non-transferable and non-refundable. Fair Usage Policy and Intellectual Property Rights apply to access to study materials and the prohibition of material dissemination.
  • MAVENSIDE SERVICES reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for 180 days from the date of purchase. If you require an extension, please contact booking@maven-side.com to obtain an extension quotation.
  • Whilst MAVENSIDE SERVICES endeavors to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time, without notice. MAVENSIDE SERVICES reserves the right to change or alter course content from that which is published to maintain the high quality of the learning. All e-learning examinations are valid for 180 days from the date of purchase.

Copyrights

  • All intellectual property rights for all course materials shall remain the property of MAVENSIDE SERVICES. The Client agrees not to reproduce, disseminate, sell, hire, lend, or copy the course materials or use them except for personal reference. MAVENSIDE SERVICES warrants that it will not knowingly include any copyrighted material in its course materials without a license, consent, or attribution

Intellectual Property

  • The website, including content, design, organization, and layout are subject to copyright and intellectual property rights that are owned by MAVENSIDE SERVICES.
  • The re-use of illustrations, photographs, diagrams, or videos featured on MAVENSIDE SERVICES’s website, without attribution, is prohibited under all circumstances. The deletion or alteration of proprietary rights is prohibited under all circumstances.
  • All products and services of MAVENSIDE SERVICES without limitation are subject to intellectual property rights. Therefore all intellectual property belongs to MAVENSIDE SERVICES, its related companies, its affiliates, or suppliers.
  • The use of MAVENSIDE SERVICES’s name or logo is prohibited under all circumstances unless prior written consent is obtained from the Company.
  • You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit, or otherwise use any of the intellectual property of MAVENSIDE SERVICES’s website or course materials. The information on this site is provided “as is” and without any warranties.
  • MAVENSIDE SERVICES does not accept responsibility for the content of any third party sites that may be referenced by MAVENSIDE SERVICES. The following activities are strictly prohibited: use of robots, material dissemination, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.

Warranty & Liability

  • MAVENSIDE SERVICES’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. MAVENSIDE SERVICES will not accept liability for personal injury that incurs during our training courses caused by the negligence of any third party. MAVENSIDE SERVICES will not be liable for indirect, special, or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.
  • MAVENSIDE SERVICES will not be responsible for any damage resulting from any computer viruses arising from software installed on a Client’s computer systems.

Personal Belongings

  • Personal belongings or items belonging to a Client that are brought into a training course by the aforementioned Client are the sole responsibility of the Client. MAVENSIDE SERVICES accepts no responsibility for the items or any loss or damage that may occur during the course.

Non-Solicitation

  • For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Client by MAVENSIDE SERVICES, the Client, will not directly nor indirectly employ or solicit for employment any employee of MAVENSIDE SERVICES. If the Client breaches this clause, MAVENSIDE SERVICES shall be entitled to recover from the Client a fee of 50% of the gross annual salary of the employee of MAVENSIDE SERVICES solicited for employment.

Deviation

  • No deviation from these terms and conditions will be allowed without the express written permission of a Director of MAVENSIDE SERVICES.
  • No communication either verbal or printed on our websites will override these Terms and Conditions. If, in any case, any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect. These Terms and Conditions override all terms raised on a PO by a client.

Force Majeure

  • MAVENSIDE SERVICES shall not be in breach of this contract if the provision of services is delayed or canceled or reduced through any circumstances beyond its reasonable control, including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane, or other natural disasters), sickness, war, invasion, an act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.
  • Clients must ensure that they can attend the training courses that they are scheduled to attend. MAVENSIDE SERVICES will not be held liable, financially, or, for their non-attendance, whatsoever the reason may be.

Confidentiality

  • All Client and Company information that is disclosed to MAVENSIDE SERVICES will be kept confidential. Such information will not be disclosed by MAVENSIDE SERVICES to any third party organizations or individuals, unless reasonably required for the performance of our service delivery, for example booking examinations.
  • Such information shall only be disclosed to employees that require such knowledge to conduct their role at MAVENSIDE SERVICES. Such individuals are subject to legally binding obligations of data protection and confidentiality.
  • MAVENSIDE SERVICES shall not be liable for the disclosure of any Client or Company information that is readily available in the public domain, or if dissemination is agreed in a legally binding written approval document.